Consumption habits have changed. Currently, no company is limited to offering products or services. Customers demand new bonds with companies that go beyond functionality. To build these bonds, firms have to manage the relationship with customers and need to ask, measure and know what drives and inspire them.
QueryGo Customer Experience helps you understand your customers’ perception of the key aspects that affect their satisfaction, loyalty and recurrence to respond to their true needs.
We process structured and unstructured data to provide you with relevant insights and a better understanding of your customer experiences.
Do you know your brand value?. The NPS index (Net Promoter Score) ranks your customer’s loyalty. With our tools, you can differentiate promoters from detractors and create strategies for each customer experience.
How do you deal with your customers incidents? CES or Customer Effort Score measures the difficulties faced by customers to resolve incidents. These difficulties are proportionally inverse to customers brand loyalty.
Do you know if your customers are satisfied? Our Satisfaction Index helps you to find it out and contributes to discovering which factors have a greater impact on your customer’s experience.
